Question 1

How does Convious POS pricing work?

Accepted Answer

Pricing is built to scale with how you actually sell. You choose how to pay for the hardware (upfront, or spread across monthly installments), and transaction fees apply only to card payments. Cash sales stay commission-free. A sales call is the fastest way to get a full breakdown, including volume and module options for your setup.

Question 2

How long is the Convious POS contract?

Accepted Answer

Contracts start at one year. We’ll walk through the options that fit your venue on a sales call.

Question 3

What hardware does the Convious POS run on?

Accepted Answer

The Convious POS runs on the iMin Swan 2 Pro, an Android 15 terminal with an integrated receipt printer. It’s a single-unit, plug-and-play device: connect power and internet, and you’re ready to sell.

Question 4

Can I use my existing Windows hardware, scanners, or printers?

Accepted Answer

Existing Windows POS hardware is not supported. The Convious POS is Android-based, but USB barcode scanners can be connected directly.

Question 5

How does migration to Convious POS work?

Accepted Answer

Because Convious Checkout, Kiosk, and POS all share one backend, migration is instant for existing Convious partners. Your products, pricing, and setup are already in place, so turning on the POS is a flick of a switch, even if you’re replacing another POS system.

Question 6

What payment methods does the Convious POS support?

Accepted Answer

The Convious POS supports cash and card payments out of the box. Custom payment methods like vouchers, invoices, and gift cards can be configured as reconciliation labels, so they appear correctly in end-of-day reports.

Question 7

How do refunds work on the Convious POS?

Accepted Answer

Look up the order on the terminal and select the products to refund.

Question 8

What end-of-day reports does the Convious POS generate?

Accepted Answer

The Convious POS generates Z reports for end-of-day closing and X reports for mid-shift snapshots. Z reports include payment breakdowns, tax totals, and terminal IDs. Both export as non-editable PDF or CSV.

Question 9

Is the Convious POS compliant with local tax regulations?

Accepted Answer

Yes. The Convious POS meets local tax requirements out of the box in most markets, with certified integrations in place for countries with stricter fiscalization regimes (Germany, for example, via Fiskaly for TSE and KassenSichV). Happy to confirm coverage for your specific market on a sales call.

Question 10

How is the Convious POS different from a generic retail POS?

Accepted Answer

The Convious POS is built specifically for leisure venues. Time slot ticketing, capacity management, and discount codes are native features, not bolted-on integrations.

Question 11

Does the Convious POS integrate with online and kiosk sales?

Accepted Answer

Yes. Convious POS, Checkout (online), and Kiosk share one backend, so every transaction, whether online, self-service kiosk, or in-person, appears in a single reporting dashboard.

Question 12

Does the Convious POS integrate with access control and turnstiles?

Accepted Answer

Yes. The Convious POS integrates with a wide range of scanning and access control systems, including Alvarado and Codereadr.

Question 13

Can I run Convious POS across multiple locations?

Accepted Answer

Yes, with no limit on the number of venues or terminals. Every location reports into the same unified backend, so multi-site groups see their full operation in one dashboard.

Question 14

How do staff log in to the Convious POS?

Accepted Answer

Staff log in with a unique PIN tied to their account. Admins manage and update PINs through the Control Panel.

Question 15

How much training do staff need?

Accepted Answer

Minimal. Admins take care of configuration through the Control Panel, so cashiers work in an interface that’s intuitive and optimized for speed, efficiency, and error prevention.

Question 16

Can I customize the product layout on the Convious POS?

Accepted Answer

Yes. The product grid, category structure, button colors, and tile positioning are all configurable.

Question 17

How does end-of-day and shift closing work?

Accepted Answer

Closing the business day in-app triggers a Z report. Cash counting is built in but optional.

Question 18

What languages does the Convious POS support?

Accepted Answer

Any language. Both the staff interface and customer receipts can be localized to match your market and your team.

Question 19

What support does Convious provide?

Accepted Answer

Year-round on-call support with a clear SLA, so coverage stays the same in January as it does in July. Partners consistently cite the support team as one of the strongest parts of working with Convious, thanks to a proactive, hands-on approach.

Question 20

Can I scan and look up online orders at the Convious POS?

Accepted Answer

Yes. Reprinting tickets and receipts, and issuing refunds are available from the same screen.

Question 21

How do discount codes work at the Convious POS?

Accepted Answer

Discount codes are entered by typing or scanning, and apply automatically to the correct items. It’s the same logic used in the online checkout, so promotions behave consistently across channels.

An unforgettable experience
for your cashiers.

Not a retail POS in disguise.

Your cashiers will thank you.

Plug and pay.

Built with operators,
not just for them.

Close of day,
without the headache.

Every sales channel.
One Control Panel.

Frequently Asked Questions

Pricing & Contracts

Setup & Hardware

Payments

Reporting & Compliance

Built for Attractions

Staff & Operations

Tickets & Discounts

Ready to close the loop on every sales channel?

An unforgettable experience for your cashiers.